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Refund and Return Policy
Last Updated: October 11, 2026
At Alimart BD, we want every customer to enjoy a smooth and reliable online shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.
This Refund and Return Policy explains the conditions and procedures for requesting a product return, exchange, or refund when shopping at https://alimartbd.com.
1. Return and Exchange Period
Eligible products may qualify for a return or exchange request within 30 days of delivery, subject to the conditions described in this policy.
To help us process your request, please contact our customer support team as soon as you discover a problem with your order.
Some products may have different return conditions due to their nature, hygiene requirements, manufacturer warranties, or applicable legal restrictions. Any such conditions will be communicated where applicable.
2. Conditions for Returns and Exchanges
To qualify for a return or exchange, a product should generally meet the following conditions:
- The request is submitted within the applicable return or exchange period.
- The product is unused, where required, and is in its original condition.
- Original packaging, accessories, tags, manuals, and other included items are provided where applicable.
- Proof of purchase, such as an order number or order confirmation, is available.
- The product is eligible for return or exchange under this policy and applicable law.
Products that are damaged, defective, or incorrectly delivered will be assessed fairly. Customers will not be denied applicable remedies solely because the product cannot meet normal unused-product conditions due to the reported defect or delivery error.
3. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as possible after delivery.
When contacting us, please provide:
- Your order number.
- The name of the product.
- A brief description of the issue.
- Clear photographs or a video showing the issue, where possible.
Our team will review the information and explain the available resolution, which may include a replacement, exchange, repair, or refund, depending on the circumstances, product availability, and applicable law.
4. Products That May Not Be Eligible for Change-of-Mind Returns
Unless a product is defective, damaged, incorrectly supplied, or otherwise eligible for a remedy under applicable law, the following categories may be excluded from change-of-mind returns or exchanges:
- Personal care or hygiene products that have been opened or used.
- Products specifically identified as non-returnable before purchase, where permitted by law.
- Customized or personalized products made to customer specifications.
- Digital products or downloadable items, where applicable.
- Products damaged through misuse, accidents, unauthorized modification, or improper handling after delivery.
These exclusions do not remove any rights or remedies a customer may have under applicable law for defective, damaged, misrepresented, or incorrectly delivered products.
5. How to Request a Return or Exchange
Please follow these steps to request a return or exchange:
- Contact us: Send a return or exchange request using our official customer support contact details.
- Provide order information: Include your order number, product name, and reason for the request.
- Share supporting evidence: Provide photographs or videos if the product is damaged, defective, or incorrect.
- Wait for instructions: Our team will review your request and advise you whether it is eligible and how to proceed.
- Return the product: If approved, follow the return shipping and packaging instructions provided by our team.
- Receive a resolution: After the necessary inspection or verification, we will inform you of the approved exchange, replacement, repair, or refund process.
Please do not send a product to an address that has not been confirmed by our customer support team.
6. Refund Policy
A refund may be available when a return is approved, an order is cancelled under applicable conditions, a product cannot be replaced where replacement is an appropriate remedy, or another circumstance justifies a refund.
Refund requests will be assessed based on the order details, product condition, payment status, reason for the request, and applicable legal requirements.
6.1 Refund Processing
Once a refund is approved, we will arrange the refund through an appropriate method, subject to payment-provider procedures and verification requirements.
Refunds will generally be returned through the original payment method where practical and supported. If that method is unavailable, we may coordinate an alternative lawful refund method with the customer.
6.2 Refund Timeframe
We aim to process approved refunds as promptly as reasonably possible. The time required for the money to reach you may depend on the payment provider, bank, mobile financial service, or other transaction method.
Our customer support team will communicate any relevant processing information available to us. We do not guarantee a specific settlement date where processing is controlled by an external provider.
6.3 Cash on Delivery Orders
For orders paid through cash on delivery (COD), an approved refund may be arranged through a mutually agreed payment method, subject to identity and transaction verification.
Customers may be asked to provide the necessary payment details securely. Please do not share passwords, PINs, or one-time verification codes with anyone claiming to process your refund.
7. Return Shipping Costs
Return shipping costs will depend on the reason for the return and the circumstances of the order.
- Damaged, defective, or incorrect products: Alimart BD will explain the appropriate return or collection arrangement and applicable shipping-cost responsibility.
- Change of mind or other customer-requested returns: The customer may be responsible for return shipping costs where permitted by law and communicated before the return is arranged.
- Replacement deliveries: Shipping arrangements will be confirmed by our customer support team based on the reason for the replacement.
Nothing in this section limits any shipping-cost protections or other rights provided by applicable law.
8. Order Cancellation
If you want to cancel an order, please contact us as soon as possible and provide your order number.
We will try to cancel the order if it has not already been dispatched or otherwise processed. Once an order has been shipped, cancellation may no longer be possible, and the applicable return procedure may need to be followed.
If payment has already been collected for an order that is successfully cancelled and qualifies for a refund, the refund will be handled in accordance with this policy and applicable law.
9. Exchanges and Product Availability
Exchanges are subject to product availability, price differences, and eligibility under this policy.
If the requested replacement product is unavailable, our team will discuss an appropriate alternative resolution with you, which may include a refund where applicable.
For products with size, colour, or style variations, please specify your preferred replacement option when submitting your request.
10. Incorrect Delivery Information
Customers are responsible for providing accurate contact details and delivery addresses when placing an order.
If an order cannot be delivered because the address or contact information supplied by the customer is incorrect or incomplete, additional delivery arrangements or charges may apply where permitted by law and communicated to the customer.
If the delivery problem is caused by Alimart BD or its delivery partner, our team will review the matter and help determine an appropriate resolution.
11. Order Inspection and Verification
We may inspect or verify a returned product before approving an exchange or refund, where appropriate.
This process helps confirm the reported issue, product identity, included accessories, and condition of the returned item. We will communicate the outcome and any next steps to the customer.
12. Consumer Rights
This policy is intended to explain our general return, exchange, and refund procedures. It does not exclude, restrict, or replace any mandatory consumer rights or legal remedies available under the laws and regulations applicable in Bangladesh.
Where applicable law provides a customer with a right or remedy that differs from this policy, the applicable legal requirement will take precedence.
13. Changes to This Policy
Alimart BD may update this Refund and Return Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements.
Any revised policy will be published on this page with an updated "Last Updated" date. We encourage customers to review this page before making a purchase.
14. Contact Us
If you have questions about returns, exchanges, cancellations, or refunds, please contact our customer support team.
Business Name: Alimart BD
Website: https://alimartbd.com
Address: 5, 3rd Floor, Avenue Road, Block #C, Mirpur, Dhaka-1216, Bangladesh
Email: contact@alimartbd.com
Phone:01576-486796
Please include your order number when contacting us about a specific purchase so that we can assist you more efficiently.
Thank you for shopping with Alimart BD. Your satisfaction and trust are important to us.