Privacy Policy

Last Updated: October 11, 2026

Welcome to Alimart BD. We value your privacy and are committed to protecting your personal information when you visit our website, https://alimartbd.com, browse our products, create an account, or place an order.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website and services.

By accessing or using Alimartbd.com, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our website.

1.1 Personal Information

When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect:

Full name
Phone number
Email address
Billing address
Shipping or delivery address
Order details and purchase history
Account login information
Information you provide when contacting our customer support team

1.2 Payment Information

When you make a purchase, certain payment-related information may be processed to complete your transaction.

Depending on the payment method you choose, your payment may be handled by a bank, mobile financial service provider, payment gateway, or other payment service provider.

Alimart BD does not intend to store complete payment card details or sensitive payment authentication information on its own servers. Such information should be handled by the relevant payment provider where applicable.

1.3 Technical and Usage Information

When you visit our website, we may automatically collect certain technical information, including:

IP address
Browser type and version
Device and operating system information
Pages visited and products viewed
Referring website or source
Date and time of visits
Cookie and website interaction data

This information helps us maintain website security, improve performance, and understand how customers use our store.

2. How We Use Your Information

We may use your information for the following purposes:

To process, confirm, and fulfill your orders.
To arrange product delivery to your specified address.
To contact you regarding your order, payment, delivery, returns, or refunds.
To create and manage your customer account.
To provide customer support and respond to inquiries.
To send order confirmations and important service notifications.
To send newsletters, promotional offers, and product updates when you have subscribed or otherwise consented where required.
To improve our website, products, services, and shopping experience.
To detect and prevent fraud, unauthorized transactions, and security threats.
To maintain business records and comply with applicable legal requirements.
To administer loyalty programs, discounts, or promotional campaigns, where available.

We will not use your personal information for purposes that are incompatible with this policy without an appropriate legal basis or notice where required.

3. Sharing Your Information

We do not sell your personal information to third parties.

However, we may share relevant information with trusted service providers when necessary to operate our business and provide our services, including:

Delivery and courier companies: To deliver your orders.
Payment service providers: To process and verify payments.
Website hosting and technical service providers: To maintain our website and protect its security.
Email and newsletter providers: To send subscription emails, order-related communications, and marketing messages where permitted.
Analytics and advertising providers: To understand website performance and measure marketing activities, where these services are enabled.
Legal and regulatory authorities: When disclosure is required by applicable law or a lawful request.

We aim to limit the information shared to what is reasonably necessary for the relevant purpose. Third-party providers may process information under their own privacy policies and applicable contractual obligations.

4. Cookies and Similar Technologies

Alimartbd.com may use cookies and similar technologies to improve your shopping experience.

Cookies may help us:

Keep products in your shopping cart.
Remember your login session and preferences.
Support checkout and account functionality.
Understand website traffic and performance.
Improve website security.
Measure advertising and promotional performance, where enabled.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart functionality, account access, checkout, or other website features.

Where required, we will seek consent before using non-essential cookies or similar technologies.

5. Account Registration and Social Login

You may be able to create an account or sign in using supported third-party services, such as Google or Facebook, if these options are enabled on our website.

When you use social login, we may receive certain information authorized by the relevant service, such as your name, email address, and account identifier.

We use this information to authenticate your account, facilitate registration, and provide access to our services.

Your use of Google, Facebook, or another third-party login service is also subject to that provider's own privacy policy and terms. We do not receive your social account password through a properly implemented social login integration.

6. Newsletter and Marketing Communications

If you subscribe to the Alimart BD newsletter, we may use your email address to send:

New product announcements
Special discounts and promotional offers
Seasonal campaigns
Shopping updates and other relevant marketing communications

We may use a third-party email marketing service, such as Mailchimp, if enabled, to manage newsletter subscriptions and send emails.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing emails will not prevent us from sending essential transactional communications, such as order confirmations or delivery updates.

7. Order Processing, Delivery, Returns, and Refunds

To fulfill an order, we may need to share your name, phone number, delivery address, order information, and other necessary details with the relevant courier, payment provider, or service partner.

We use this information to process purchases, coordinate deliveries, verify transactions, and manage returns, exchanges, cancellations, and refunds in accordance with our applicable policies.

Please ensure that the contact information and delivery address you provide are accurate and up to date.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, dispute resolution, fraud prevention, and legal compliance.

For example, order and transaction records may need to be retained for accounting or regulatory purposes, while newsletter subscription information may be retained until you unsubscribe or the information is no longer needed.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise dispose of it securely, subject to applicable legal obligations and legitimate business requirements.

9. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, website security tools, secure connections, software updates, and appropriate safeguards provided by our service partners.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security of information transmitted to or stored by our website.

10. Your Privacy Rights and Choices

Subject to applicable law, you may have the right to:

Request access to personal information associated with your account.
Request correction of inaccurate or incomplete information.
Request deletion of certain personal information.
Withdraw consent for marketing communications.
Object to or request restrictions on certain processing where applicable.
Ask questions about how your information is collected and used.

Some information may need to be retained to fulfill orders, resolve disputes, prevent fraud, or comply with legal requirements.

To exercise an applicable privacy right, please contact us using the contact details provided below. We may need to verify your identity before processing certain requests.

11. Children's Privacy

Alimart BD is an e-commerce store intended for general customers and is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where parental consent or other safeguards are legally required. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

We do not control the privacy practices, security, or content of independent third-party websites. When you access those services, their own terms and privacy policies may apply.

We encourage you to review the relevant privacy policies before providing personal information to third parties.

13. International Data Processing

Some service providers used by our website, including hosting, analytics, email marketing, or social login providers, may process information outside Bangladesh.

Where this occurs, we will take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable legal requirements and relevant contractual safeguards.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, or applicable legal requirements.

Any revised version will be published on this page with an updated "Last Updated" date.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Alimart BD using the details below.

Business Name: Alimart BD

Website: https://alimartbd.com

Address: House #05, 3rd Floor, Avenue Road, Block #C, Mirpur, Dhaka-1216, Bangladesh

Email: contact@alimartbd.com

Phone: +8801576-486796

We will review privacy-related inquiries and respond within a reasonable timeframe, subject to applicable legal requirements.

Thank you for shopping with Alimart BD. We appreciate your trust and are committed to providing a secure and reliable online shopping experience.