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Shipping Policy
Last Updated: October 11, 2026
Welcome to Alimart BD. We are committed to providing a convenient and reliable online shopping experience for customers across Bangladesh. This Shipping Policy explains how we process orders, arrange deliveries, calculate shipping charges, and handle delivery-related issues when you shop at https://alimartbd.com.
1. Delivery Coverage
Alimart BD aims to deliver products to customers throughout Bangladesh, including Dhaka and other major cities, towns, and eligible rural areas, subject to courier availability.
Delivery coverage may vary depending on the product, delivery address, courier service, and other operational factors. If delivery is unavailable in your area, our customer support team may contact you to discuss available options.
2. Order Processing Time
After you place an order, our team will review the order details and prepare the products for dispatch.
Order processing generally takes 1–2 business days, depending on product availability, order volume, payment verification, and other operational requirements.
Orders placed on public holidays or during major sales campaigns may require additional processing time.
Order processing time is separate from the estimated delivery time. We will make reasonable efforts to notify you if an unexpected delay affects your order.
3. Estimated Delivery Time
Estimated delivery times depend on your location, courier availability, product availability, and dispatch time.
- Inside Dhaka: Approximately 1–3 business days after dispatch.
- Outside Dhaka: Approximately 2–5 business days after dispatch.
- Remote or hard-to-reach areas: Additional time may be required depending on courier coverage.
These delivery windows are estimates, not guaranteed delivery dates. Delays may occur due to weather conditions, public holidays, transportation disruptions, courier capacity, incorrect delivery information, or other circumstances beyond our reasonable control.
4. Shipping Charges
Shipping charges depend on the delivery location, order size, product weight, courier service, and any applicable promotional offer.
The applicable delivery charge will be displayed at checkout or communicated to you before your order is finalized.
Free Shipping Offer: Alimart BD may offer free shipping on eligible orders over ৳1,999, subject to the terms of the applicable promotion.
Unless explicitly stated otherwise, free shipping applies only to eligible delivery locations and orders. Additional charges may apply for special delivery arrangements or other services where disclosed before confirmation.
5. Order Confirmation
After placing an order, you may receive an order confirmation through the contact details you provide, such as email, SMS, or telephone, depending on the available communication methods.
We may contact you to verify your phone number, delivery address, product selection, payment method, or other order information before dispatch.
Please provide accurate contact information and respond to verification requests promptly to help avoid delivery delays.
6. Shipping and Payment Methods
Available payment methods may include cash on delivery (COD), mobile financial services, card payments, bank payments, or other supported payment options.
The payment methods available for your order will be shown at checkout or confirmed by our customer support team where applicable.
For cash on delivery orders, payment must be made according to the instructions provided by the delivery service when your order arrives.
For prepaid orders, dispatch may depend on successful payment confirmation and any necessary transaction verification.
7. Shipment Tracking
Where tracking is supported by our courier partner, we may provide a tracking number, tracking link, or delivery status update after your order has been dispatched.
You can use the available tracking information to check the progress of your shipment. If tracking information is unavailable or has not been updated, please contact our customer support team for assistance.
8. Delivery Address and Contact Information
Customers are responsible for providing a complete and accurate delivery address, including the recipient's name, phone number, district, area, and other relevant location details.
Please review your information carefully before submitting an order. If you need to correct your address or contact number, contact us as soon as possible.
We will try to accommodate changes requested before dispatch, but changes may not be possible once the package has been handed over to the courier.
9. Failed Delivery Attempts
A delivery attempt may fail if:
- The customer or recipient cannot be reached.
- The delivery address is incomplete or incorrect.
- No one is available to receive the package.
- The recipient declines the delivery.
- The delivery area is inaccessible or outside the courier's service coverage.
If a delivery attempt fails, the courier may make another attempt or return the package to us according to its delivery procedures.
Additional delivery charges or other arrangements may apply to a repeated delivery where permitted by law and communicated to the customer in advance.
10. Delayed, Lost, or Missing Shipments
Although we work with delivery partners to deliver orders reliably, shipments may occasionally be delayed, misplaced, or lost in transit.
If your order has not arrived within the estimated delivery window, please contact our customer support team with your order number.
We will make reasonable efforts to contact the relevant courier, investigate the issue, and provide an update or appropriate resolution in accordance with applicable law and our other store policies.
11. Damaged Packages or Incorrect Products
Please inspect your order when it arrives, where reasonably possible.
If you receive a damaged, defective, incomplete, or incorrect product, contact us as soon as possible and provide your order number along with photographs or videos showing the issue, where available.
Our team will review your request and explain the available options, which may include a replacement, exchange, repair, or refund, depending on the circumstances and applicable law.
Please refer to our Refund and Return Policy for further details.
12. Order Cancellation and Refused Deliveries
If you wish to cancel an order, please contact our customer support team as soon as possible.
Cancellation may be possible before dispatch. Once an order has been shipped, the cancellation request may need to be handled under our Refund and Return Policy.
If a customer refuses a delivery or repeatedly fails to accept confirmed orders, we may review future order arrangements or payment options where reasonably necessary and permitted by applicable law.
Any cancellation, refund, or delivery-related charge will be handled in accordance with the terms communicated to the customer and applicable legal requirements.
13. Multiple Packages and Partial Shipments
Some orders may be shipped in separate packages because of product availability, warehouse arrangements, product size, or courier requirements.
If an order is dispatched in multiple shipments, delivery dates may differ. Where practical, we will provide relevant updates to help you understand the status of your order.
14. Delivery During Holidays and Special Events
Delivery services may operate on adjusted schedules during public holidays, Eid, Ramadan, major shopping campaigns, national events, or periods of unusually high order volume.
Orders placed during these periods may require additional processing or transit time. We recommend placing time-sensitive orders early whenever possible.
15. Circumstances Beyond Our Control
Delivery may be affected by circumstances beyond our reasonable control, including severe weather, floods, natural disasters, public emergencies, transport interruptions, strikes, government restrictions, or major courier service disruptions.
If such circumstances affect your shipment, we will make reasonable efforts to communicate relevant updates and assist with an appropriate resolution.
16. Relationship with Other Store Policies
This Shipping Policy should be read together with our other website policies, including:
If a provision in this policy conflicts with a mandatory legal requirement, the applicable legal requirement will take precedence.
17. Changes to This Shipping Policy
Alimart BD may update this Shipping Policy from time to time to reflect changes in our delivery services, courier arrangements, shipping charges, promotional offers, or applicable legal requirements.
Any updated version will be published on this page with a revised "Last Updated" date.
18. Contact Us
If you have questions about shipping, delivery charges, tracking, delayed orders, or delivery-related issues, please contact our customer support team.
Business Name: Alimart BD
Website: https://alimartbd.com
Address: 5, 3rd Floor, Avenue Road, Block #C, Mirpur, Dhaka-1216, Bangladesh
Email: YOUR-EMAIL@example.com
Phone: YOUR-PHONE-NUMBER
When contacting us about a shipment, please include your order number and registered phone number so we can assist you more efficiently.
Thank you for choosing Alimart BD. We appreciate your trust and look forward to delivering a convenient shopping experience throughout Bangladesh.